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Well, now they can reach you anytime, anyplace, from one single phone number....
Be very careful with what you decide to do with the information written in this blog. In your good intentions it is very likely that you will inadvertently sign yourself up to be in a permanent state...
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There is always another way
Cisco UCMA I plan on going through my entire adult life without ever learning the origin of the phrase ‘there is more than one way to skin a cat’. I don’t know what that means and frankly it sounds...
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The Poor Man’s Call Center – How to Configure Line Groups in CUCM
There are times when building a “true” call center in UCCX (Unified Contact Center Express) or UCCE (Unified Contact Center Enterprise) is just overkill. Sometimes the group is too small, the call...
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Tricks of the Trade – Configuring Contact Center Failsafe
Just an idea… nothing more. It occurred to me that the simplest ideas are often times the most troublesome nail down for technical engineers because of our tendency to over-think. For this reason it...
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